Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within up to 3 business days. This processing time includes order verification, quality checks, and packaging before shipment. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Once your order has been processed and shipped, the estimated delivery time is up to 9 business days depending on your location and local carrier conditions. Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs processing, or peak demand periods.

Total Estimated Delivery Time

The total estimated delivery time includes both processing and shipping. Processing time is up to 3 business days and shipping time is up to 9 business days, for a total estimated delivery time of up to 12 business days.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

Shipping Delays

While we strive to deliver your order within the estimated timeframe, we are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our reasonable control. However, we will always do our best to assist you in tracking your shipment and resolving any delivery issues.

Contact

If you have any questions about shipping or your order, please contact us at stridepro@use.startmail.com.